Frequently Asked Questions (FAQ)

Can I place my order by phone?

No. In order to safeguard all customer payment information, only website orders are accepted for orders under $5,000.00. Orders over $5,000.00 are eligible for wholesale pricing and should be called in to the phone number on the contact page or emailed to


Can I receive wholesale prices?

Wholesale prices are available to clients purchasing a minimum of $5,000.00 at once. Please call the phone number on the contact page or email with the items you are interested in purchasing, the quantity desired, contact information, and salon/beauty store location(s). A representative will then contact you by phone or email. Wholesale orders still require a valid credit card or Paypal account.


How can I place an order?

All orders under $5,000.00 can be placed online at To place an order you will need a valid credit card or Paypal account, and valid shipping address and email. Your billing address must match the address registered with your credit card company or payment may be denied.


What methods of payment do you accept?

Our website accepts Visa, Mastercard, American Express, Discover credit and debit cards, and Paypal. Visa, Mastercard, and American Express gift cards should be entered as “credit card” method of payment.


Why did my order fail?

Your billing address must match the address registered with your credit card company or payment may be denied.


How do I find out about special offers and sales?

Provide a valid email address in the “Enter email to subscribe” box on any page of and you will be signed up for our newsletter to receive news and special offers.


Can I get a free sample?

Due to the high volume of requests for free samples, samples are only provided occasionally with paid orders.


How can I be a model for your company?

We love having customers as our models! We occasionally hold photoshoots at our Chicago-based location for amateur and beginner models. If you reside in the Chicago area and are over the age of 18, please sign up for our newsletter and check the “News” section on this site frequently for any casting calls.


Can I pick up products at your factory?

At this time our manufacturing facility is not licensed for retail sale on site. All orders must be placed online and shipped to you.


Do you have professional products?

Professional and salon products are available at To order from our professional site, a valid cosmetology license is required.

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